How Business Process Outsourcing Has Helped Debt Recoveries Australia
For several years now, Debt Recoveries Australia has championed the assistance of an offshore business assistance solution.
Here is a brief outline of what Outsourcing is and how to go about it.
What is Business Processing Outsourcing (BPO)?
A BPO service, such as Nova Team Solutions, provides one or more full-time employees, that are employed in the Philippines, by the BPO (Nova), but work full-time for your business or company. The BPO takes care of all the hiring and HR, provides the office, internet, hard-ware etc, saving you up to 70% on labour costs, not to mention the time and effort you would normally spend on HR and hiring.
Why Choose BPO?
The primary reason to use BPO services is to save up to 70% on labour and hire costs. Simple. This is accomplished in a variety of ways, including:
- Allowing you and your employees to focus on what you do best.
- Improving the quality of work being completed by relying on specialists.
- Increased customer service and faster product delivery resulting in happier, more loyal customers.
- Making it easier to adjust your operation on the fly when needed, through access to the other services your BPO provider offers.
BPOs are great for providing specialist employees in areas where you may not normally employ a full-timer in Australia, including such areas as book-keeping, accounts payable/receivable, social media, SEO and IT Support.
What to Outsource
At first, we started with one administrative assistant, who did our social media postings, blogs and Google Ads. We now employ a whole team of people who do the following, for our group of companies:
- Debt collection
- Content for blogs/publications
- Email marketing
- Social media marketing
- Inbound/Outbound calls/Customer Service
- IT Support/web design and development
Ready to go with a BPO?
Whether you’re big or small. Anyone can do it. We started with one full-timer, then grew from there. Ask what your competitors are doing and how they manage to stay profitable. Chances are, they already have out-sourced teams.
If you are unable to keep up with the new responsibilities required from your growth, or you are large company looking to streamline operations, BPO services may be the solution for you. We use and recommend Nova Team Solutions. They are Australian-based and deal solely with Australian companies.