–Daniel Scott,Claims Administrator-Pen Underwriting
“I would like to thank you for sorting out the outstanding debt which has now been recovered in full. You were amazing through the entire process. It was a long journey, but very successful! Thanks so much for all your advice and guidance, it really made a difference. We would recommend your firm to anyone in a similar situation. All the best and keep up the good work!”
–Wayne Bucklar , Chief Compliance Officer of Cloudstaff
“We have used Debt Recoveries Australia (DRA) on several years to pursue the recovery of overdue accounts receivable for both significant and smaller amounts. We have found DRA to be professional and focused with us and professional, courteous and effective with our debtors. I have no hesitation in commending their services to any firm who need both advice and action to ensure that losses are minimized and client ill will and brand damage is absolutely minimized.
–Philip , Company based in NSW
“Our insurance business has been using Debt Recoveries Australia since 2012 and we value the convenience of being able to use the online portal to track our recovery files. We rely on their staff knowledge and expertise to provide a quality service and we are satisfied with the outcomes achieved to date. I would have no hesitation in recommending Debt Recoveries Australia to other insurance agencies as a part of their claims management process.”
–Colin Bloomfield , Senior Underwriter at ATL Insurance Group
“Debt Recoveries Australia have an experienced team who consistently strive to deliver the result and work with their clients to maximise recovery returns. This coupled with a good IT interface means you are never unsure about what stage your recovery files are up to. Another positive is the somewhat irregular but unexpected large recovery that they manage to garner from some of our debtors who have since moved overseas.
I would recommend DRA as a recovery solution for your bad debts, particularly difficult bad debtors.”
–Claims Manager of Insuret – June 2015
“The staff at Debt Recoveries Australia ensure that their clients are always clearly informed of what they are undertaking on your behalf and their response times are excellent. They have worked hard to ensure that any of their staff who may handle our files have an understanding of how our business works as some files may contain very technical contract matters, so they take the trouble to ensure staff are trained to handle these in correct fashion.“
–Claims Management Firm, Victoria
“Debt Recoveries Australia are very responsive to our needs and more than meet our benchmarks. Their staff are always friendly and are generally the first to advise us of any changeds to relevant legislation – they move mountains for us”
–Insurance Broker, Queensland
“I am always very happy to deal with Debt Recoveries Australia. They have a high level of customer service and are extremely enthusiastic in their attitude to their clients”
–Underwriting Agency, New South Wales
“Your on-line software has worked well for us. We are able to view and edit our files on-line, which saves a lot of time for us. The recovery rate is consistently high and the service is always prompt. I would have no hesitation in fielding calls to prospective clients of DRA.”
–Anthony Robertson, Manager, Vehicle Hire Insurance, based in Queensland
“We are very happy with the DRA service, the email notifications and the flat fee structure. The other benefit of your service is that it reduces the stress load, which is as important as the recovery of the monies owing. Keep up the good work. “
–Jim Gough, Operations Manager, AZCOR Consultants, Victoria
“DRA’s collections service works well for us. With no debt collection fees to pay, the service saves us time and money. It takes the hassle out of dealing with our overdue accounts and debt.”
–Accounting Firm based in Victoria
“DRA have been very focused on the needs of our business and have been happy to work together with us on our ‘pain points’. We opened the relationship with some work on some aged recovery files and the results have been pleasing.
Adam and his team are quick to respond and send meaningful reports to us on time every month. They have also been willing to discuss complex recovery matters with my team members so there is great transfer of knowledge back and forth which can only positively enhance the relationship and the outcomes. We get face to face attention from Adam and he is proactive when it comes to building and maintaining the relationship. We look forward to building on what we’ve started.”
-Angela Fitzpatrick, Recoveries Manager at Real Insurance, based in New South Wales
“I love the fact that I don’t have to phone the people who owe us money. It was a job I always hated and put off for as long as possible. DRA not only saves me from this, but is also ten times more effective than I ever was at collecting the debts.”
–Construction company based in Queensland
“Thank you so much – I didn’t think it would be this easy to negotiate as a lot of companies are pretty set in their ways. We have been very impressed and satisfied with your service thus far it certainly is worth every cent we pay to DRA in commissions. Thank you for your prompt, efficient and effective service!”
–National insurance company based in New South Wales
“I have had wonderful customer care service from DRA. I always get results when I talk to you. You’re the only one that I really seek out to call, because I don’t think anyone else would give me that kind of service. I get personal service. One of the things I really like is that you get back to me in a timely manner.”
“We are extremely happy with the high degree of customer service we have been given and more importantly, the quality of service we receive. They are friendly and quick to respond to our needs.”
“DRA did a great job on a long and complex legal matter. I will definitely be using your company for future work and will have no hesitation recommending your services to others.”
–Craig Haslam, Claims Manager at Australian Insurance Corporation (Hollard Insurance), New South Wales
“To their credit, DRA has continued to deliver great results and are certainly meeting/exceeding expectations.
Recovery rates, 3 months post referral consistently average 35-40%. This not only exceeded expectations but was consistently the best result across the three mercantile agencies that shared our portfolio.
Services provided by DRA extend past recovery activity as they willingly and effectively got involved in representing our company in legal matters and private investigations.
Furthermore they demonstrated an understanding of the value of relationships with their clients (open, accessible communication) I would highly recommend DRA and would be happy to recommend DRA on any matters.”
–Insurance Company based in Western Australia
“We have used DRA for 5 years. We have been extremely happy with their collection results, the cost of the service, and the standard of communication. They have always kept us fully informed with telephone calls, and regular written reports detailing collection status and costs incurred”
–Insurance Broker based in New South Wales
“What has impressed us about DRA’s services are their ability to audit past archived files and provide expert opinion on the possibility to legally recover abandoned cases. The online log in access allows us to interact with each other in real time. As part of Client Service, members are provided very good regular updates, also complete details on services offered and rates charged for services. Similarly the Legal Team has always been available and displays a very high level of professional skill and expertise in debt collection regularly discussing and providing updates on the progress of the recovery of our outstanding debts. DRA has been very professional and successful in recovering outstanding debts for us and therefore we would have no hesitation in recommending them to any business for fast and efficient recovery of outstanding debts.”
-Riskcover Western Australia
“This is not the easiest of roles, but their staff are very well trained and very professional in their attitude and approach. They understand the subtleties involved and are very happy to help people. I am always very happy with what they achieve on my behalf.
They are very good at what they do. We have used them to service our needs for a couple of years now and we are absolutely delighted with everything they do on our behalf. Their staff are great and have an excellent understanding of good customer service.
When called on, they handle the recovery of any of our outstanding debts very well. They are very efficient and prompt in dealing with the issues and keep us well informed of progress and outcomes.”
-Accounting firm, based in Western Australia