What is your name?

What is your reference number?

On average how long did you have to wait before speaking to an operator?
I was taken care of immediatelyWithin 3 minutes3-5 minutesMore than 10 minutesI did not get through at all

Please rate DRA Mercantile Operators on the following:

Patience
AlwaysMostlySometimesRarelyNever

Clearly Spoken
AlwaysMostlySometimesRarelyNever

Phone calls returned
AlwaysMostlySometimesRarelyNever

Respond to queries promptly
AlwaysMostlySometimesRarelyNever

Did your DRA Operator consider your current situation and advise you of all options available to you?
YesI don’t feel they didNo

Have you experienced any problems with DRA Mercantile?
Yes, quite oftenYes, but rarelyNoNot that I can recall

If yes to the above, what were they?

Preferred method for our operators contacting you?
By PhoneEmailFaxOtherOther, be specific

What is your overall satisfaction with DRA Mercantile’s services?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

What could we undertake to increase your overall level of satisfaction with DRA Mercantile?

What services and aspects of DRA Mercantile are you satisfied with?

Do you have any other comments in regards to our level of service or improvements that could be made?

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