Client Survey

At Debt Recoveries Australia we strive on providing outstanding customer services and maintaining satisfaction of our client’s. In order to grow, improve and gain valuable feedback, we would appreciate you taking the time to compete the below survey openly and honestly.

Your Name

Company Name

How satisfied are you with Debt Recoveries Australia’s performance in the following areas:

Where did you find out about Debt Recoveries Australia?
WebsiteSocial MediaCorporate EventNewspaperOthers

Quality of Operators Customer Service and Professionalism
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Level of Operators Experience and Knowledge
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Managing your needs/requests
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

What is your level of satisfaction with Debt Recoveries Australia’s recovery rate?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

What could we do to improve recovery rate?

Have you experienced any problems with Debt Recoveries Australia?
Yes, quite oftenYes, but rarelyNoNot that I can recall

If yes to the above, what were these problems?

How did you find the integration of our online services?
Easy to use and find information on debtsEasy to use, confusing to find information on debtsDifficult to use and find information on debtsI did not use the online serviceI did not know about the online service

What is your overall satisfaction with Debt Recoveries Australia’s services?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Will you continue to use Debt Recoveries Australia?
For SureMost likelyLikelyMaybeNot LikelyDefinitely Not

Would you recommend Debt Recoveries Australia to a colleague or friend?
For SureMost likelyLikelyMaybeNot LikelyDefinitely Not

What could we undertake to increase your overall level of satisfaction with Debt Recoveries Australia?

What services and aspects of Debt Recoveries Australia are you satisfied with?

Do you have any other comments in regards to our service?

Thanks for taking time out of your busy schedule to help us improve our recovery process. We are always looking for greater ways of improving our techniques and serving our clients better. We really appreciate your suggestions and look forward to improving our process.