10 Tips to Become an Awesome Debt Collection Agent
Hi, my name is Adam Stewart, Debt Collection Expert and owner of Debt Recoveries Australia and ADC Legal Litigation Lawyers.
I started in debt collection in the insurance business. I hated it; I did not want to do it and would have given anything I have someone else do it. I do not like confrontation and am not, by nature, an outgoing person.
So how was I ever going to do the debt collection side of my job?
Once I started, I realised, you do not need to be outgoing, or even confronting. Debt collection is all about listening and empathising. It is about negotiation and working together with the debtor. This was a revelation for me and I found I was good at it.
Since then, I have set up and run my own debt collection agency and I have trained many people over the years in the fine art of debt collection. I have had the pleasure of working with people who started out with no experience, but learned on the job and also people with many years of skills.
Here are the top 10 tips I have learnt over the years to become an awesome debt collection agent:
You guessed it; No. 1 on the list is listen. That’s it. You may be the world’s best investigator, skip-tracer and location agent, able to find that missing person that owes money, but what do you do when you finally get them on the phone? You shut up and listen. They always have a story to tell and they need to tell it, so listen to them.
2. Be Sensitive.
Confidence is great, but a big ego will get you nowhere. The debtor is already embarrassed enough about the situation so try to be a little sensitive to their feelings. Do not yell at them, talk over them or belittle them. Show some compassion and empathy; it goes a long way.